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Shipping Policy - UK

FREE UK Mainland delivery on order over £50.00*

Please ensure you select the correct UK region at checkout

Order any item (s) on this website under £50.00 the delivery is only £3.95 to any UK mainland address, standard delivery is usually within 3-5 working days of the purchase date.

Highlands, Islands and Northern Ireland (NI) the delivery is set at £7.99*  This covers most items throughout the website.  Please note, if your order can be sent via Royal Mail we will refund the difference in postage to you.   However, please note that for some longer, larger and heavy items there may be additional surcharges due to restrictions placed by carriers regarding size and weight of packages, charges can vary by location.  In this case, we will contact you prior to dispatch to agree on any changes in delivery cost. 

Please note that we can only deliver CO2's, aerosols and guns to UK Mainland addresses.

Please note in the situation of a promotion that offers free shipping for orders over a certain amount of money (i.e. free shipping over £50), if items are returned for an exchange or refund and the new total amount of the order is under the initial specified amount, then the shipping price will be deducted from the refund. 

Dangerous goods

UK mainland address only.

There is a shipping charge for any orders containing (Dangerous Goods) Pyrotechnics and Enola Gaye products - For a smooth transaction please ensure you select the correct drop-down menu shipping requirement at checkout > "Enola Gaye (Pyrotechnics) Orders Only"

For orders containing any dangerous goods, pyrotechnics, Enola Gaye item (s) there is a delivery charge of £15.99 on orders under £150.00. Orders over £150 delivery is free.

For orders containing CO2's and aerosols spray cans - we are able to send these without the need for you to select (Enola Gaye (Pyrotechnics) Orders Only) at the drop-down menu... shipping is as standard but delivery is only available to UK mainland addresses!​

European and International delivery

Shipping costs for deliveries outside of the United Kingdom are estimated on our website, due to restrictions placed by carriers regarding the size and weight of packages sent internationally, charges can vary by location.  In this case, we will contact you prior to dispatch to agree on any changes in delivery cost.

If you are ordering from a non-EU member state country in Europe (including the Channel Islands), or from anywhere outside Europe, you may be subject to import duties and taxes that are levied once the package reaches your country.  Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.  You may wish to contact your local Customs office for information.

VAT is not applied to orders received from countries outside the EU.  These orders will continue to attract the same advertised prices applicable to the products on display.  Please note that when ordering from outside of the UK, you are the importer and you must comply with all laws and regulations of the country in which you are receiving the goods.

Returns from outside the UK must be clearly marked goods being returned to the country of origin.  This information should also be entered on any customs declaration that is required.  We reserve the right to refuse any returned parcel that has attracted any customs charges.  Boxz will not cover shipping expenses for the return of goods or the sending out of replacement goods.  You will be responsible for shipping both ways.  Please consider this important point when having goods delivered outside of the United Kingdom.  

Cut off times & security checks

Orders are dispatched as soon as possible. We have a 12:00 noon cut-off time; orders which pass payment verification after this time are treated as having been received on the next working week-day*. 

For security checks, this usually takes 2-5 hours after we have received all the relevant information needed. Please be aware in some cases it may not leave us until the next day. 

Delivery partners

In the UK we primarily partner with UK Mail, DHL,  Parcel Force, Royal Mail and other couriers to offer a comprehensive choice of delivery services although this may vary from time to time depending on operational requirements. Worldwide deliveries are undertaken by a variety of delivery partners and agents, if you have a specific question regarding deliveries in a particular country please contact us for further information.

*A working weekday is Monday – Friday, excluding public holidays. 

Shipping times

When your order is dispatched you will receive an email confirmation detailing the shipping company used and any applicable tracking number. 

Delivery times: please allow 1-2 working days for orders sent via courier and 1-3 working days for orders sent via Royal Mail.  If you have not received your parcel by then, please contact us with your order number and we will track the delivery for you.  The service level provided by a 3rd party (eg, Royal Mail) is not guaranteed.  Parcels are not considered lost by Royal Mail until 15 working days have past and no replacement or refund will be given prior to these stated times.  Please note that orders delayed in transit are beyond our control, we will do everything possible to assist with any delays.

We endeavour to carry good stock of our range of products, however, delivery times may vary depending on the goods involved and the time of year.  Should any item not be available from our stock every effort will be made to obtain the goods and contact you with a realistic delivery time. 

In-stock items are usually dispatched within 1-2 working days

Backorders if your item is not in stock, we will back order it for you.  You will be emailed with the option to cancel your order if you would rather not wait.