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 How do I place an order?

How to order with Boxz

If you are a registered customer, please sign in. If you are not, you can sign up by

clicking on the “Person Icon” at the top right hand side You can also place an order as a

guest (without registration)

If you are interested in any of our products and wish to purchase it, please follow our


Click on the product that you are interested in.

1. Choose any options if applicable (for examples sizes)

2. If the product is age restricted 18+ you must verify that you are over 18 by clicking

the button.

Alternatively, when you are viewing a product you can click “Buy Now”- This will

take you directly to the cart

You can also add the product you are interested in to the "Wish list" and purchase it at

another time (please note that you must be a registered user for the product to be

permanently saved on the list).

To view the wish list, log in entering your username and password, then click on

"Your Account" button on the menu on the top. In the next step, select "WISH LIST"

and then "Saved" from the tabs of the left.

Click “add to cart” button. Now you can continue shopping or check your shopping

cart’s contents, by clicking on the cart icon in the upper bar on the right-hand side.

When you click on the shopping cart’s icon, its content will show up on the right.

If you want to enter the cart - click on the View Cart button.

In the shopping cart’s preview you can see a list of the products you have chosen,

together with their quantity and price.

If you want to remove a product from the shopping cart, click on the "x" on the right

side of the price. If you want to change the quantity, click on +/- button next to the

quantity and wait for a moment. In a short while, the shopping cart will be updated.

If you have a promo code, click on the “PROMO CODE” button on the left and a box

will pop up. Enter your promo code in the box and click “APPLY”. If the code is

correct, the price will be reduced. If the price does not change, please check the

promotion’s rules and conditions and make sure that it applies to the items in your


You can also add a note to the order by clicking on the “ADD NOTE”button which is

located on the left under the promo code button

If you are in Scotland you will need to select the area you are in, either Mainland or Highlands and Islands.

By placing an order you are agreeing to the Terms and Conditions, Return Policy and

of course confirming that you are over 18 years of age to purchase any age restricted


To continue, click “CHECKOUT WITH PAYPAL”.


We use paypal to handle our payments for us, so we never see your card details and

these are not stored on our system. Please note that you do not need to have a paypal

account to order. This is just our payment provider and you may enter your credit or

debit card details here also. When you select payment, you will be redirected to the

online payment service’s website “Paypal”in order to pay for your order.

Lastly, check your mailbox - you should receive an order confirmation email. If you have not received this, please check your spam and add us to you address list.

As soon as your boxz is dispatched you will receive an second email with the tracking details.

Can I place an order without an email address?

Yes you can order from us over the phone, however without an an email address you would not be able to track/or see the status of your order.

Orders placed through the online ordering system, you will need to have an email address to enable you to do this. This is used to communicate with you regarding the order, for example dispatched notifications, payment receipt etc.

If you do not have an email address, it is easy to set one up a free one with the likes or Gmail, Yahoo or Bing. (There are other email providers also).

How long will delivery take?

Deliveries are pretty quick and typically takes between 2-5 working days (Monday to Friday). For Highland and Island deliveries, please allow an additional 2-3 working days. Holidays and bank holidays are not working days.

Can I change or cancel my order?

Many orders leave our warehouse within 48 hours during the business week, usually it's not possible to stop your order from being shipped when it has already left our warehouse. If you find that you do need to cancel or change your order, please contact us as soon as possible at and we'll be happy to help. We'll stop it if possible or start the returns process.

What couriers do you use?

The couriers used will depend on the purchased item. In most instances we use UPS and other small orders are via Royal Mail, however we may also use other couriers on occasions.

How do I track my order?

When your order is dispatched you will receive a shipment confirmation email along with any relevant tracking numbers, please note that some orders will be shipped in more than one consignment, please check all tracking numbers contained in the email.

Tracking info says delivered, by my order isn't here?"

We're sorry to hear that!

If delivered by Royal Mail, we recommend that you call your local post office and see what they can tell you, they will often have more information, like this has been left with a neighbour or a secure location.

If delivered by Courier, they will have taken a picture of the delivery location or handover of item and tracking the item may show you the location.

If you are unable to locate it please use the contact form or email us at and we will look into this for you.

If you have received part of an order, please check your tracking details to see if the order has been split over different consignments.

Where will my order be shipped from?

All orders are supplied by us in the United Kingdom. Some larger items "gun cabinets" may be shipped directly form our suppliers

I purchased an item (s) some/all of my order is temporarily out of stock from us and or the manufacturer.  When will I get it?

Your order (s) will be shipped and any out of stock items will be put on back order and sent out separately with no additional cost to you, unless you tell us otherwise we will send the item (s) out once we or the manufacturer has it back in stock. We will always keep you updated on the progress on a out of stock item (s) and will refund you at any time at your request.

Do you ship overseas?

Yes we ship worldwide. However; airguns, dangerous weapons and some brands can only be shipped to addresses within the United Kingdom only. If there is a problem with shipping of a product to any destination we will notify you on receipt of your order

Worldwide deliveries how long will it take?

Deliveries typically take 5-15 working days.

I have purchased a Christmas gift will I get it in time?

Deliveries around Christmas time is always a busy time for us, so we ask all our customers to place orders early and leave plenty of time just in case your gift is delayed in transit, we will always do our best to contact our couriers to get updates in this scenario.

How do I return a product purchased from this website?

In the event that you need to return an item, please ensure you mange the return through your account page. You will be able to select the order and any items you wish to return. Full details can be found on our returns and exchange page click here

Age restricted item (s)?

Some of the items we sell are age restricted, and therefore ID may be required. We will automatically check to see you if are over 18, if we are unable to verify this you will need to prove you are over 18 years of age.

You will need to be over 18 years of age to purchase a knife, crossbow, airgun, airsoft gun or weapon from our warehouse and or website - Some other items you may not know include C02 capsules, ammunition including pellets, crossbow bolts etc, even mainspring for airguns and aerosol spray cans need ID. Orders will not be sent out without ID

Please note that any product that requires a person to be over 18 years of age, these items will need to be signed for by the buyer who is over 18 and ID may need to be shown to the delivery person.

To view our age restricted item page click here

I want to purchase an archery bow do I need to show ID?

We do not need to see your ID

To purchase a Knife or crossbow do I need to show ID?

We will try to verify you but if we are unable to do this then yes we need to see your ID. We are only interested in your name, address and date of birth to confirm you are over 18 years of age.

Please note that any product that requires a person to be over 18 years of age, these items will need to be signed for by the buyer who is over 18 and ID may need to be shown to the delivery person.

To purchase an air gun or air pistol do I need to show ID and how do I order?

We are not a registered firearms dealer, But if we was, yes we would have to see your ID

How do I send you my ID to prove I am over 18?

You can place your order online, before your order is processed we will automatically verify you age, if we are unable to do this we will request the required information via email or you can email it to - Once you have responded with the relevant information we need, this will be verified and then your order will be processed and dispatched with all the relevant tracking information.

None of the above has help?

Please contact us via email at or click here we will be more than happy to have a chat!

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.